1. General Questions
Q1: What products do you offer?
A: We specialize in office and commercial furniture, including desks, chairs, storage solutions, and modular office systems, designed to combine style, functionality, and comfort.
Q2: Where is your company located?
A: Our office is located at RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong.
Q3: How can I contact your team?
A: You can reach us via phone at +852 95485726 or email at hanzheng0524@outlook.com.
2. Ordering & Payment
Q1: How do I place an order?
A: Orders can be placed through our website or by contacting our sales team directly. You will receive an order confirmation once your purchase is processed.
Q2: What payment methods do you accept?
A: We accept major credit cards, bank transfers, and online payment methods supported by our website. Payment details will be confirmed during checkout.
Q3: Can I modify my order after placing it?
A: Please contact our team as soon as possible if you need to modify your order. Changes may be limited depending on production or shipping status.
3. Shipping & Delivery
Q1: What are your shipping options?
A: We offer standard and express shipping in Hong Kong, selected cities in Mainland China, and international shipping upon request. Delivery times vary by location and shipping method.
Q2: How can I track my shipment?
A: After your order is dispatched, we will provide a tracking number via email. You can track your package through the courier’s website.
Q3: What should I do if my order is damaged during shipping?
A: Please notify us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement or refund as appropriate.
4. Returns & Exchanges
Q1: What is your return policy?
A: Items can be returned within 14 calendar days of delivery if they are unused, in original condition, and with proof of purchase. Customized or made-to-order items may not be eligible unless defective.
Q2: How do I initiate a return or exchange?
A: Contact our customer service team via phone (+852 95485726) or email (hanzheng0524@outlook.com) with your order details and reason for return/exchange.
Q3: Are shipping costs refundable?
A: Return shipping costs are the customer’s responsibility unless the return is due to a defective item, incorrect product, or our error.
5. Products & Warranty
Q1: Are your products covered by a warranty?
A: Yes, our products come with a manufacturer warranty covering defects in materials and workmanship. Warranty duration and terms vary by product.
Q2: How do I maintain my furniture?
A: We provide product care guidelines for all items. Typically, use a soft cloth for cleaning, avoid harsh chemicals, and follow assembly and weight guidelines to ensure longevity.
Q3: Can I request custom furniture designs?
A: Yes, we offer consultation and design services to tailor furniture to your office’s space, style, and functional needs. Please contact our design team for details.
6. Privacy & Security
Q1: How do you handle my personal information?
A: We follow strict privacy practices to protect your personal data. For details, please refer to our Privacy Policy.
Q2: Will my information be shared with third parties?
A: We do not sell your personal information. Data may only be shared with trusted service providers or as required by law.
Q3: Can I opt out of marketing communications?
A: Yes, you can unsubscribe from newsletters and promotional emails at any time via the link in the email or by contacting our team.
7. Customer Support
Q1: How can I get help if I have an issue?
A: Our customer support team is available via phone or email. We aim to respond within 24-48 hours.
Q2: Do you provide installation services?
A: Yes, we offer professional installation for office furniture, ensuring safe assembly and proper setup.
Q3: Can you help with office layout and design planning?
A: Absolutely. Our design team can provide consultation, space planning, and furniture recommendations tailored to your workspace needs.