At HanZheng Family Office (Hong Kong) Limited (“we,” “our,” or “us”), we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery options, and related terms. Please read carefully to understand how your purchases will be handled.

1. Shipping Areas

We currently provide shipping services to:

  • Hong Kong: All districts covered.
  • Mainland China: Select cities and regions (subject to availability).
  • International Shipping: Upon request; additional fees and customs duties may apply.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Custom or made-to-order furniture may require 5-10 business days for preparation before shipment.
  • You will receive a confirmation email with tracking information once your order has been dispatched.

3. Shipping Methods & Delivery Times

We partner with trusted courier services to ensure reliable delivery. Typical delivery times are:

  • Standard Shipping (Hong Kong): 2-5 business days
  • Express Shipping (Hong Kong): 1-2 business days
  • Mainland China Standard Shipping: 5-10 business days
  • International Shipping: Varies by destination (customs clearance may extend delivery time)

Note: Delivery times are estimates and may be affected by public holidays, weather conditions, or unforeseen logistics delays.

4. Shipping Costs

  • Shipping fees are calculated based on the weight, size, and destination of the order.
  • Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
  • Free shipping promotions, if available, will be clearly indicated at checkout.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can monitor the status of your delivery through the courier’s website or customer service.
  • For any delivery issues, please contact us promptly to resolve the matter.

6. Shipping Restrictions

  • Certain products may be restricted for shipping due to size, weight, or regulatory requirements.
  • We reserve the right to cancel or modify orders if shipping restrictions apply.
  • Customers will be notified immediately in such cases, and refunds will be issued if necessary.

7. Lost or Damaged Shipments

  • If your shipment is lost or damaged during transit, please notify us within 7 days of delivery.
  • We may require photos or evidence of damage to process a replacement or refund.
  • Our team will work with the courier service to ensure a satisfactory resolution.

8. Contact Us

For any questions, concerns, or special shipping requests, please contact:

  • Company Name: HanZheng Family Office (Hong Kong) Limited
  • Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
  • Phone: +852 95485726
  • Email: hanzheng0524@outlook.com