At HanZheng Family Office (Hong Kong) Limited (“we,” “our,” or “us”), our team and services are the foundation of our commitment to providing high-quality office and commercial furniture solutions. This Team & Services Policy outlines how we operate, our standards of service, and the responsibilities we uphold to ensure a professional and satisfying customer experience.

1. Our Team

  • Professional Expertise: Our team consists of experienced designers, project managers, and customer service specialists who are dedicated to understanding your office needs.
  • Continuous Training: We regularly provide training to ensure that our team stays updated on the latest design trends, ergonomics, and industry best practices.
  • Collaboration: Our staff works closely with clients, suppliers, and logistics partners to deliver solutions that meet quality, functionality, and aesthetic standards.

2. Customer Service Commitment

  • Responsiveness: We strive to respond to all customer inquiries, requests, and complaints promptly, typically within 24-48 hours.
  • Professionalism: Our team maintains the highest level of professionalism in all communications and interactions.
  • Personalized Solutions: We offer tailored furniture solutions to match the unique requirements of each client, from startups to large enterprises.

3. Consultation & Design Services

  • We provide consultation services to help clients design functional and stylish office spaces.
  • Our design process includes space planning, furniture selection, and layout optimization to enhance productivity and comfort.
  • We collaborate with clients to incorporate company culture and branding into the workspace design.

4. Installation & After-Sales Support

  • Professional Installation: Our trained installation team ensures that all furniture is assembled safely and efficiently.
  • Post-Delivery Support: We offer guidance on product care, maintenance, and adjustments to maximize furniture longevity.
  • Issue Resolution: Any concerns or issues reported after delivery are addressed promptly, with replacement, repair, or technical support provided when necessary.

5. Quality Assurance

  • All products are thoroughly inspected before shipment to ensure compliance with safety, durability, and design standards.
  • We continuously evaluate our service processes and seek feedback to maintain high standards of customer satisfaction.

6. Sustainability & Ethical Practices

  • We prioritize sustainable materials and environmentally conscious production methods.
  • Our team is committed to ethical business practices, transparency, and fairness in all client and partner interactions.

7. Contact Our Team

For inquiries, consultations, or support, our team is ready to assist you:

  • Company Name: HanZheng Family Office (Hong Kong) Limited
  • Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
  • Phone: +852 95485726
  • Email: hanzheng0524@outlook.com